esg-sustainability

People, Planet, Policy

Ethical, planet-conscious practices guide how we grow, operate, and build lasting value.


7,000+ food safety audits conducted


AED 18M invested in sustainable packaging

100% Supplier Code of Conduct compliance

99.46% Local procurement spend

For us,

Ethical, Trustworthy & Planet Concious

For us, ethical, trustworthy and planet-concious ways of working is part of how we grow, operate and create long-term value. It means looking after our people, reducing our environmental impact, and earning the trust of clients, partners, communities and regulators through the way we do business every day. It’s built into the decisions we make across procurement, production, service delivery, workforce management and governance.


Our ESG Framework

We focus on three interconnected pillars:


People

Safe, inclusive and supportive workplaces, strong health & safety standards, wellbeing, skills development, and delivering safe, nutritious meals to our customers.


Planet

Reducing environmental impact across energy, water, waste, packaging, sourcing and emissions through operational efficiency and responsible procurement.


Trust & Governance

Strong governance, ethical business practices, transparency, compliance, risk management and data integrity across all operations.


Our Messages


Vishal Subba

Vishal Subba

Chief People Officer

ESG is not simply a framework we report against. It is a reflection of our values and the way we choose to do business every day.

As Chief People Officer, I have the privilege of overseeing our ESG agenda, a responsibility that sits naturally alongside our commitment to our people, our communities and the long-term sustainability of our business. For us, ESG is a shared commitment that influences how we make decisions, how we support our employees, how we engage with our stakeholders and how we contribute to the world around us. For myself and every member of management, people are at the heart of this journey. We believe that creating a positive, inclusive workplace, investing in learning and development, supporting wellbeing and fostering a culture of respect are fundamental to building a sustainable organization. Equally important is our responsibility to minimize our environmental impact and maintain the highest standards of governance, transparency and accountability. We also recognize that ESG is a continuous journey rather than a destination. This page reflects our ongoing efforts, our achievements and our ambitions for the future. More importantly, it represents our belief that long-term success is measured not only by business performance, but by the positive impact we create for our people, our communities and future generations.

Thank you for taking the time to learn more about our ESG journey.

Rathesh Unnikrishnan

Rathesh Unnikrishnan

Head of ESG & Safety

We believe that sustainability and safety are not separate initiatives, but an integral part of how we operate, grow, and create long-term value. Our ESG approach is built around responsible business practices that support our people, protect the environment, strengthen governance, and contribute positively to the communities we serve. As a company operating across catering and facility management services, we understand the responsibility we carry towards our clients, employees, partners, and stakeholders.

Our strategic vision is focused on creating a safe, sustainable, and people-centric organization that delivers operational excellence while supporting business growth and resilience. Through our ESG and HSEQ initiatives, we continue to strengthen our commitment towards employee wellbeing, food safety, environmental stewardship, ethical practices, and responsible resource management. From reducing food waste and improving operational efficiency to promoting wellness, safety culture, and sustainability awareness, our objective is to embed these principles into everyday operations across all levels of the organization. Our ESG journey is closely connected to our business objectives and long-term ambitions. We see sustainability as an opportunity to drive innovation, improve performance, build stakeholder confidence, and create meaningful impact through responsible service delivery.

We remain committed to continuous improvement, collaboration, and accountability as we work towards a safer, healthier, and more sustainable future for all.

Our Strategy

Our ESG strategy is focused on embedding sustainability into everyday operations, systems, and decision-making rather than treating it as a separate function.


In 2025, we formalised our ESG Strategy and Policy framework, strengthened integration with enterprise risk management, and enhanced internal controls and data systems to improve the quality, consistency, and transparency of ESG reporting.

This approach ensures ESG is embedded across procurement, operations, workforce management, and governance structures.


People

People

Supporting our workforce through safe working environments, skills development, wellbeing and strong health and safety standards, while delivering safe, nutritious and high-quality meals for the people we serve.

Planet

Planet

Reducing our environmental footprint through greater efficiency, less waste, more responsible sourcing, and better management of energy, water, materials and emissions.


Trust & Governance

Trust & Governance

Embedding sustainability into governance, risk management and reporting, with a clear focus on transparency, ethics, compliance and long-term value creation.

Where We Focus

We focus our ESG efforts on the areas where we can create the greatest impact and meet the highest expectations from our stakeholders.


Responsible Sourcing and Supply Chain

We are strengthening our sourcing model through local supplier engagement, ethical procurement practices, and long-term supplier partnerships. This improves quality, enhances resilience, and supports national economic growth.


Climate, Energy & Resource Efficiency

We are improving operational efficiency across energy and water use while working to reduce emissions and environmental impact across our facilities and operations.


Waste Reduction & Circular Economy

We are focused on reducing food waste, improving segregation and recycling practices, and advancing sustainable packaging solutions to support circular economy principles.


People, Health, Safety & Wellbeing

We prioritize the safety and wellbeing of our workforce through strong health and safety systems, continuous training, wellbeing initiatives, and a culture of care and accountability.

Ethics, Compliance & Governance

We maintain strong governance practices focused on compliance, ethical conduct, transparency, and data integrity, ensuring long-term trust with all stakeholders.

ESG Capability

Our focus is on building stronger ESG capability across the business. That means improving how we monitor and manage impact, strengthening governance and accountability, expanding responsible sourcing and packaging initiatives, investing in workforce wellbeing and training, and continuing to improve the quality and maturity of our ESG data and reporting.

Procurement Strategy

Our procurement strategy has also become an increasingly important part of our ESG progress. Through a stronger local supplier network, closer producer relationships and a more resilient fresh produce model, we are improving quality, reducing waste and supporting national supply chain resilience. This work has also contributed to the external recognition our procurement approach is now receiving.

2025 Highlights & Achievements


Sustainable Packaging

Sustainable Packaging

We invested AED 18 million in sustainable packaging and completed a full transition to recyclable and biodegradable packaging materials, replacing plastic cutlery with compostable and reusable alternatives.


Food Safety & Compliance

More than 7,000 food safety audits were completed during the year, helping reinforce hygiene, compliance and consistency at site level. Supplier Code of Conduct compliance reached 100%, with all suppliers certified through our onboarding process.

Local Sourcing

597 of our 616 suppliers were local suppliers, while 99.46% of procurement spend was directed locally, supporting supply chain resilience and the wider national economy.

Supply Chain Strength

Strengthened our fresh produce supply chain. By moving towards a more controlled, resilient and locally connected sourcing model, we have improved visibility, reduced waste and strengthened quality assurance across the network. This approach reflects a broader procurement strategy focused on responsible sourcing, closer supplier partnerships and long-term resilience

Sustainable Packaging

We invested AED 18 million in sustainable packaging and completed a full transition to recyclable and biodegradable packaging materials, replacing plastic cutlery with compostable and reusable alternatives.


Food Safety & Compliance

More than 7,000 food safety audits were completed during the year, helping reinforce hygiene, compliance and consistency at site level. Supplier Code of Conduct compliance reached 100%, with all suppliers certified through our onboarding process.

Local Sourcing

597 of our 616 suppliers were local suppliers, while 99.46% of procurement spend was directed locally, supporting supply chain resilience and the wider national economy.

Supply Chain Strength

Strengthened our fresh produce supply chain. By moving towards a more controlled, resilient and locally connected sourcing model, we have improved visibility, reduced waste and strengthened quality assurance across the network. This approach reflects a broader procurement strategy focused on responsible sourcing, closer supplier partnerships and long-term resilience

Sustainable Packaging

We invested AED 18 million in sustainable packaging and completed a full transition to recyclable and biodegradable packaging materials, replacing plastic cutlery with compostable and reusable alternatives.


Food Safety & Compliance

More than 7,000 food safety audits were completed during the year, helping reinforce hygiene, compliance and consistency at site level. Supplier Code of Conduct compliance reached 100%, with all suppliers certified through our onboarding process.